5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the service that property supervisors want, but too often do not due to a lack of continuing excellent management processes.
Security guard businesses are unlike any vendor that a home manager usually hires. If you hire a painter, then you are able to see whether they are doing their tasks by taking a look at the walls. But when you hire a security guard company, how often can you see if the protector company is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your guards. In the majority of instances they probably are, but it is crucial to implement a method of verification and quality management to make sure that problems connected with the deficiency of doing these tasks don’t start to occur.
In this guide we will discuss five (5) simple steps to improving your safety guard service and achieving everything you picture as your perfect warehouse security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they could start working as security guards. If your state is among these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that is being provided by your security company and ask yourself does it seem adequate.
It is also the security guard firm performing background and drug screenings on all of your defenses until they send them to your own property? If they’re, they ought to be providing you with verifications. Otherwise, why?
Another superb way to screen if the protector is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This first dialogue can tell you a lot on what to expect from this shield and it gives you a chance to request a different shield if you think that it is necessary.
Assess Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces each shield to the company itself, in many circumstances the shield’s orientation to his delegated property isn’t quite as complete. We predict the orientation to the delegated property”Website Specific Training”. Learn What your site specific training resembles:
• Does it occur at your premises?
• Who does the training?
• How long is each new officer trained?
• How long can the security firm double bank?
• How thoroughly are your post orders clarified?
Determine the answer to each of the questions and make sure that they fit with what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and your site special training to acquire an understanding of what goes into preparing a shield to operate in your premises.
Review Your Guard’s Supervision
Protect supervision is among the main factors of very good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the protector to learn and better understand their responsibilities. If the guards aren’t being supervised, they start to feel that their work isn’t significant and they start to find themselves as not as a region of the security team. When guards don’t feel like part of your team it typically leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract doesn’t require on-site supervision, how can your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the 2 methods of remote supervision that prove most successful are: Officer Check-Ins
If your guards are required to make rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of monitoring the guards while they’re in your premises. These tracking systems allow the security guard company to monitor the time and log the action of these guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports that enable the safety guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an updated version of these reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the safety guard company provides a way of earning sure that each guard is safe and alert. By having guards check-in frequently together with the safety guard company, at least every 30 minutes, guards feel that their security is important and that being awake and attentive is also an important part of their job.
Expand Your Favorite
After hours inspections of your guards are almost always great ways of finding out exactly what is occurring with your safety while you aren’t there. Through these inspections, make sure that you ask your safety guards questions about their duties and responsibilities to make sure that they understand their tasks. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security adviser be confident that the adviser isn’t really a security guard company. If so, your audit is guaranteed to develop problems with your existing security guard company.